Billing & cancellation.
Nothing upfront, so there's nothing to get back. The build is free and live before any money moves. Hosting cancels forward, your files are yours either way, and the $99 Branded step is optional.
Payments, cancellation, and what happens to your site. This is Hands Free Sites' refund and cancellation policy.
You see the whole thing
before you pay for any of it.
Not a mockup. Your actual working site, live, with a homepage plus up to nine additional key pages. If it's not right, tell us and we rebuild it — free. If you'd rather walk away, walk away: you haven't paid us anything. And when you do start paying, leaving is one click with no exit survey, no retention call, and no “before you go” form.
What happens if you...
...don't love the free build before paying.
The build is free. There's nothing to refund. Reply with what's off — we rebuild free.
Nothing owed...want to know what the $99 Branded step buys.
Your own domain, our badge gone, Google indexing, email at your name. Charged once, only if you choose it — never required to get your site or keep it live. It's non-refundable once we've wired it up, because that happens immediately.
Optional upgrade...cancel your monthly plan mid-month.
Monthly hosting cancels forward — service runs through the period you already paid for. No partial-month refund. After the 5-day grace period, active hosting is removed and self-service recovery ends. Database-only disaster-recovery points are not a customer archive or guaranteed full-site restore.
Cancels forward...change your mind right after cancelling.
Your site stays live for 5 days after you cancel. Reactivate with one click from Account → Billing during that window — nothing lost.
One-click reactivate...site goes down for more than an hour.
Service credits scaled to downtime: 10% under 99.9%/mo, 30% under 99%, full month under 95%. (These are billing credits, not AI credits.)
Auto service credit...bought a domain through us, then cancel.
Domain fees are non-refundable — we pay the registrar upfront and can't reverse it. The domain stays registered in your name; keep it or transfer it out.
Domain stays yours...bought AI credits and want the money back.
Credit purchases are non-refundable, used or unused. Credits never expire — they're yours as long as your account is active. Cancelling a site's hosting doesn't touch your balance; it ends only if you close the account.
Purchases are final...ran a change and it came out wrong.
Refining before you approve is free, and a job that fails doesn't spend a credit. If you were charged for something that didn't work, tell us and we put the credit back.
Credit restored...want your files after you leave.
Export a full ZIP of your site anytime, on any plan — before, during, or after cancelling. Standard HTML/CSS/images, no lock-in.
Files stay yours...sold something through your shop.
Shop transactions go through your Stripe directly — money never touches us. You issue refunds.
Handled on Stripe...had your account suspended for terms violation.
If we suspend for terms violation (illegal content, abuse, fraud), no refund is owed.
No refundThe fine print
What happens to your site when you cancel
Cancelling is one click in Account → Billing, and it's safe. Your site doesn't vanish the moment you cancel:
- Right away — billing stops; your site stays online.
- For 5 days (the grace period) — your site keeps running and you can reactivate with one click if you change your mind. Nothing lost during this window.
- After 5 days — the site's active hosting, files, DNS records, and delivery infrastructure are removed. Encrypted database recovery points may remain for up to 365 days solely for disaster recovery; they are not a customer archive or a guaranteed full-site restore. The files you export and your domain are always yours.
You can export your whole site on any plan, and if you registered a domain through us it's in your name — keep it or transfer it out anytime. Full walk-through: Cancelling & Keeping Your Site.
AI credits
Credit purchases are non-refundable — we can't refund a pack, used or unused. Credits never expire; they're yours as long as your account is active. Cancelling a site's hosting doesn't touch your balance; it ends only if you close the account. Your 5 free signup credits and Growth's 15 a month sit in the same balance under the same terms; they weren't purchased, so they have no cash value.
If you were charged in error
We don't run a refund window — the sections above set out what's final and why. What we do correct is a genuine billing error: a duplicate charge, the wrong amount, or a charge on an account that isn't yours. Email hello@handsfreesites.com with your account email and the date and amount, and we'll check it against our records and Stripe's. Reviewed within 1-2 business days; where a charge really was a mistake on our side, the return to card takes another 3-10 business days.
How a correction is sent
Back to the original payment method. We can't send it to a different card.
Disputes & chargebacks
Email first — chargebacks cost us a fee. If you file one, we provide evidence to Stripe; your account is paused during the dispute. If the disputed charge was a credit pack, those credits come off your balance.
VAT / tax
Refunded along with the principal amount. US sales tax — same.
Affiliate referrals
Refund within 60 days → affiliate commission clawed back from the next payout.
Conflicts
This billing and cancellation policy is part of our terms of service. If anything conflicts, the terms govern.
If your scenario isn't covered, email hello@handsfreesites.com — we'd rather solve case-by-case than have you feel stuck.