Refund policy.
7-day money back on the $99 publish fee. Monthly hosting cancels forward — stop anytime and billing ends. Your files are yours either way.
If you paid and don't love it,
we refund you.
No exit survey, no retention call, no “before you go” form. Email us within 7 days of paying. We refund within 1-2 business days.
What happens if you...
...don't love the free build before paying.
The build is free. There's nothing to refund. Reply with what's off — we rebuild free.
Nothing owed...paid $99 to publish and want out within 7 days.
Email hello@handsfreesites.com within 7 days of publishing. We refund the full $99 within 1-2 business days.
Full $99 refund...cancel your monthly plan mid-month.
Monthly hosting cancels forward — service runs through the period you already paid for. No partial-month refund. Your site stays live for 5 days, then it's permanently removed from our hosting.
Cancels forward...change your mind right after cancelling.
Your site stays live for 5 days after you cancel. Reactivate with one click from Account → Billing during that window — nothing lost.
One-click reactivate...site goes down for more than an hour.
Credits scaled to downtime: 10% under 99.9%/mo, 30% under 99%, full month under 95%.
Auto credit...want a refund on the $99 after 7 days.
The one-time $99 Branded fee is non-refundable after the 7-day window. Monthly hosting is still cancel-anytime.
Branded fee non-refundable...bought a domain through us, then cancel.
Domain fees are non-refundable — we pay the registrar upfront and can't reverse it. The domain stays registered in your name; keep it or transfer it out.
Domain stays yours...used paid changes / blog generation.
Unused paid credits refundable within 7 days. Redeemed credits non-refundable.
Unused: refund...want your files after you leave.
Export a full ZIP of your site anytime, on any plan — before, during, or after cancelling. Standard HTML/CSS/images, no lock-in.
Files stay yours...sold something through your shop.
Shop transactions go through your Stripe directly — money never touches us. You issue refunds.
Handled on Stripe...had your account suspended for terms violation.
If we suspend for terms violation (illegal content, abuse, fraud), no refund is owed.
No refundThe fine print
What happens to your site when you cancel
Cancelling is one click in Account → Billing, and it's safe. Your site doesn't vanish the moment you cancel:
- Right away — billing stops; your site stays online.
- For 5 days (the grace period) — your site keeps running and you can reactivate with one click if you change your mind. Nothing lost during this window.
- After 5 days — the site is permanently removed from our hosting. It's not kept or archived, and removal can't be undone — but the files you export and your domain are always yours.
You can export your whole site on any plan, and if you registered a domain through us it's in your name — keep it or transfer it out anytime. Full walk-through: Cancelling, Refunds & Keeping Your Site.
How to request
Email hello@handsfreesites.com. We don't require a reason. Processed within 1-2 business days; return to card takes another 3-10 business days.
How it's sent
Back to the original payment method. We can't refund to a different card.
Disputes & chargebacks
Email first — chargebacks cost us a fee. If you file one, we provide evidence to Stripe; your account is paused during the dispute.
VAT / tax
Refunded along with the principal amount. US sales tax — same.
Affiliate referrals
Refund within 60 days → affiliate commission clawed back from the next payout.
Conflicts
This refund policy is part of our terms of service. If anything conflicts, the terms govern.
If your scenario isn't covered, email hello@handsfreesites.com — we'd rather solve case-by-case than have you feel stuck.