Honest answers.
No filler. No salesy hedging. If your question isn't here, email us. We answer our own inbox.
The basics
Why is it $99 and not the regular $299?
We're launching publicly. The first 300 customers get the launch price — saving $200. Once we hit 300 paid sites, the price goes back up to $299.
If you grab a launch-price site, your $10+/mo hosting stays at $10+ forever (the platform fee never changes; AWS pass-through stays at AWS cost). We don't do "introductory rates" that triple at renewal. The price you see on day one is the price you pay on day 365.
What do I actually get for $99?
A complete real website with multiple pages, your business info, your photos, your services, contact info — the whole thing. Not a template you fill out yourself. Not a 'starter site' with three pages. The real thing.
Plus: a custom domain, SSL certificate, global CDN hosting, contact form, image gallery, blog (if you want one), shopping cart (if you sell things), and a dashboard where you can change anything by typing what you want in plain English.
What's the $10+/month for?
It's the admin fee. It pays for: keeping your site online, SSL renewals, DNS management, monthly backups, the AI tools that handle your change requests, the dashboard, and the free support-ticket system — every site, every plan, real engineers replying, no upsell tier.
Your AWS hosting (S3, CloudFront, Route53) is passed through at exact cost. For most small-business sites, AWS comes to about $1–3/mo. So your real total is usually around $11/mo — every line item visible on every invoice.
How fast does my site go live?
About 5 minutes from when you submit. AI builds the whole site, you preview it, you pay $99, it goes live on a temporary URL immediately. If you have a domain, we point it at your site within an hour — DNS propagation usually finishes within a few hours of that.
Will it work for my business?
What if my business is super specific?
We've built sites for plumbers, photographers, microbreweries, antique dealers, dog trainers, accountants, food trucks, woodworkers, real estate agents, lawyers, yoga studios, salons, contractors, estate sales, custom embroidery, and dozens more. The AI doesn't need a special template — it builds the site around your business.
What if I don't have any photos?
We generate appropriate stock-style imagery for your kind of business as part of the build — inferred from the one-sentence description you give us at signup, no industry dropdown to pick from. They look like the warm, modern photos you'd see on any premium business site. You can always swap them later for your own photos — that change request is a $1 prompt.
Will my Facebook page still work?
Yes. Your Facebook page keeps doing whatever it was doing. The website is in addition to it — a real home base your customers can find on Google, where you're not at the mercy of Meta's algorithm. Most customers eventually stop relying on Facebook for hours / FAQs / contact info because the website does it better, but you don't have to delete anything.
Do I need a domain?
Yes — every Hands Free Sites customer needs a real domain. We don't put paying customers on shared subdomains like yourname.handsfreesites.com (that's reserved for showcase demos only). Pick at submit time: bring one you already own (no charge from us), or buy one through us at AWS cost.
It's the cleanest way to make sure your site is yours: yourbusiness.com on Google, on your business cards, on your Facebook page. Not yourbusiness.somecompany.com that disappears if we ever shut down. (We're not going to. But you shouldn't have to trust that.)
Can I register a new domain through you?
Yes — and at AWS Route53's price. No markup. A .com is around $14/yr. We re-fetch the live AWS price at every charge, so you always pay exactly what we pay. Compare that to GoDaddy ($22+/yr renewal), Squarespace Domains ($20/yr), Wix Domains ($25+/yr) — same domain, same registry, just middlemen taking a cut.
Pick the option at submit time. You'll search for the name + see live availability before you even sign up. After you pay the $99 setup, your dashboard pops the registration form pre-filled with your chosen domain — fill in your contact info, hit register, the domain is yours (WHOIS in your name; privacy enabled by default). Auto-renew on by default; flip it off any time.
Wait — "in my name" but you're the one with the AWS account. Who really owns it?
You do, legally — your name is the registrant on the WHOIS record. That's the ICANN definition of "owner." We're the technical registrar holding it in our AWS account, the same way Squarespace, GoDaddy resellers, and Cloudflare Registrar work. This model is industry-standard for managed domain hosting.
If you ever want full AWS-level control (your own AWS account, your own console access), click "Transfer to another registrar" in your dashboard. We unlock the domain instantly, hand you the AuthInfo code, and AWS auto-approves the transfer within 5 days. No support ticket, no phone call, no fee from us. We never block transfers — by design.
The TL;DR: you have all the day-to-day controls (DNS, auto-renew, billing, transfer-out) in our dashboard, and you can take full AWS-level ownership any time you want it.
What if I don't love it?
What if the preview isn't what I wanted?
Close the tab. We don't have your payment info. We don't have your phone number for sales calls. You'll never hear from us again unless you come back.
If the preview is close but not perfect, you can use 5 free changes to tune it before going live. Type what you want in plain English ("change the hero photo", "add a Services page", "make the headline more confident") — we apply it in seconds.
Can I cancel anytime?
Yes. Cancel from the dashboard, no phone tree, no retention specialist. Your site goes offline that day. You can download every file in your site (HTML, CSS, images) before you cancel — you own your content. There's no contract, no minimum term, no cancellation fee.
What if my site goes down?
If your site is down due to our infrastructure, we refund that month — no ticket, no phone call, no manager required. Just email us, we check, we credit. Our uptime is 99.9%+ on AWS infrastructure that backs Netflix and Reddit, so this almost never happens.
What if I want a totally different design later?
Two ways. (1) Use change prompts to evolve the existing site — most redesigns are just 5–10 prompts ($5–10) over a weekend. (2) Submit a new build — we'll generate an entirely fresh design, you preview it, you decide whether to swap.
Either way, you're not locked into version 1. The AI builds new versions on demand.
Pricing & money stuff
Is there a free trial?
Better — there's a free preview. You see the entire site (every page, every word, every image) for free, before any credit card is required. No timer, no expiring trial. If you decide to go live, you pay once. If you don't, you don't.
Why $99? Most sites cost thousands.
Because the internet is free and most of what agencies charge for is meetings, project management, and account managers named Chad.
AI builds the actual site in minutes. AWS hosts it for under $3/mo. The $99 setup covers our cost of running the build pipeline plus our margin. The $10+/mo covers ongoing platform work plus the AWS pass-through. We're not subsidizing you with VC money — we built this to work at $99.
Will the $10+/mo go up?
Not for existing customers. We may raise the rate for new sign-ups, but if you're already a customer, your $10+/mo is locked. Same goes for the $99 setup price — that's your number, even if we raise it for everyone else.
What about taxes / fees / surcharges?
What you see is what you pay. $99 setup is $99. $10+/mo means $10 platform fee plus the small AWS pass-through (usually $1–3, so $11–13/mo total). We're a US business; US sales tax applies in some states (the checkout page shows it before you confirm). No mystery fees, no “processing surcharges”, no fake discounts that come and go.
Help & support
If something breaks or I'm stuck, what do I do?
Open a support ticket from your dashboard. There's a Support card on every dashboard page and a dedicated /support tab — pick a site (or leave it blank for account-level questions), describe what's going on, hit submit. A real support engineer picks it up and replies by email + in the dashboard thread.
Tickets are free. No "premium support" tier, no extra fee, no chatbot stalling tactics. You can open as many as you need, on any plan, forever. We even pre-load AI context from your site so the engineer answering has the whole picture before they reply.
How fast do you reply to support tickets?
Most tickets get a first reply within a few hours during business hours (US Central). Urgent issues — site down, billing problem, can't log in — we escalate same-day. Closed-out tickets stay searchable in your dashboard so you have a record of every conversation.
Wait, but you said "no tickets" on the homepage?
That refers to everyday change requests — "swap the hero photo", "update my hours", "add a Services page". You don't file a ticket for those. You type them into the AI and they happen in seconds.
Support tickets are for the other stuff: bugs, billing questions, "why did this happen", "can you help me figure out X", "the AI got this wrong, please fix". Those go to a human, free of charge, every time.
Can I just email instead of opening a ticket?
Sure — support@siteglowup.ai goes to the same inbox. Tickets are nicer because they keep the conversation threaded in your dashboard with full site context, but email works fine too. Either way, you get a real human reply at no cost.
Tech stuff (don't worry, you don't have to know any of this)
Where is my site hosted?
AWS. Specifically: S3 for static files, CloudFront for global CDN, Route53 for DNS, ACM for SSL. Same infrastructure that hosts Netflix, Reddit, Pinterest, etc. Nothing on our boxes — if our company disappears tomorrow, your AWS account keeps running. (We can't disappear with your site files.)
Will my site be fast?
Yes. Static HTML on a global CDN means your site loads in under a second from anywhere on Earth. Our average Lighthouse performance score is 95+ across all live customer sites — better than Wix, Squarespace, or most agency builds.
Is my site good for SEO?
Yes — fast, semantic HTML, automatic sitemap, server-side rendered, mobile-responsive, indexed by Google and Bing automatically once it's live. We add the basics (meta descriptions, alt text, structured data) by default. We're not an SEO agency, but we don't get in the way of one if you hire one.
Can I integrate Google Analytics / Meta Pixel / etc.?
Yes. Drop your tracking IDs into the dashboard and we inject them site-wide. We don't gatekeep this behind a tier — every site can connect to Google Analytics, Meta Pixel, Google Search Console, whatever you need.